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Title: Stages in the Help-Seeking Decision-Making Process and Factors Involved
Authors: Lukito Setiawan, Jenny
Keywords: help-seeking, sources of help, self-reliance
Issue Date: Oct-2011
Publisher: Anima, Indonesian Psychological Journal - Vol. 27 No.1, Oktober 2011 – ISSN: 0215-0158 - Faculty of Psychology Surabaya University
Citation: Setiawan, J. L. (2011). Stages in the help-seeking decision-making process and factors involved. Anima, Indonesian Psychological Journal, 27(01), 034-040. Retrieved from
Abstract: This paper describes a study designed to investigate stages in the help-seeking decision making process and factors involved. A multi-method design was adopted which involved 1,279 respondents. Results found that there was a hierarchical system in coping behavior. Respondents tried to face their problems on their own before seeking help. Internal resources and problem perceived, social impacts, and personal characteristics were involved in help-seeking decision process. Personal qualities of and familiarity with the potential helpers, perceived capacity to help, social role and the accessibility of the potential helpers, guarantee of confidentiality were considered in the selection of helpers
Appears in Collections:Lecture Papers National Published Articles

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