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Pengaruh Reliability, Responsiveness, Assurance, Dan Empathy Terhadap Kepuasan Konsumen Flosland
(Universitas Ciputra, 2017-12)
The purpose of this research is to know the influence of reliability, responsiveness, assurance, and empathy toward customer satisfaction on Flosland. Samples used are 93 respondents, who were Flosland’s customers. This ...