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Pengaruh Kualitas Layanan dan Upaya Relasional Terhadap Outcome Relasional Pelanggan Ritel Skala Besar
(Ikatan Doktor Ekonomi Indonesia (IDEI), 2011-04-11)
This Research was tried to elaborate how the service quality and relationship effort have influence to relationship outcomes. The sample research was customers in membership retail format of hypermarket and warehouse store ...