• Login
    Search 
    •   DSpace Home
    • Lecture Papers
    • Search
    •   DSpace Home
    • Lecture Papers
    • Search
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Search

    Show Advanced FiltersHide Advanced Filters

    Filters

    Use filters to refine the search results.

    Now showing items 1-9 of 9

    • Sort Options:
    • Relevance
    • Title Asc
    • Title Desc
    • Issue Date Asc
    • Issue Date Desc
    • Results Per Page:
    • 5
    • 10
    • 20
    • 40
    • 60
    • 80
    • 100
    Thumbnail

    THE INFLUENCE OF PRODUCT QUALITY, SERVICE QUALITY, AND LOCATION ON CUSTOMER LOYALTY AT DEPOT WAKIK GRESIK 

    Fantika, Rahmah Renanda; Sutanto, J.E.; Soediro, Moses; Oktavio, Adrie (LPPM STIE AAS SURAKARTA, 2023)
    This research entitled "The influence of product quality, service quality, and location on customer loyalty at Depot Wakik Gresik" has four objectives, namely: (1) To find out what effect product quality has on customer ...
    Thumbnail

    Explaining The Role of Service Quality and Customer Value on Customer Satisfaction 

    Cahyono, Tri; Herdinata, Christian; Harianto, Eric; Olasode, Tikristini (2023)
    The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction ...
    Thumbnail

    THE IMPACT OF PRODUCT VARIATION, PRODUCT QUALITY, AND SERVICE QUALITY ON PURCHASE DECISION OF KO-KOPIAN PRODUCTS 

    Wicaksono, Noah Jonathan Satria; Sutanto, J.E. (LPPM STIE AAS SURAKARTA, 2022)
    The research which entitled "The Impact of Product Variation, Product Quality, and Service Quality on Purchase Decision of Ko-Kopian Products" has three objectives, that is, (1) knowing the impact of product variations ...
    Thumbnail

    THE INFLUENCE OF DIGITAL MARKETING, PROMOTION, AND SERVICE QUALITY ON CUSTOMER REPURCHASE INTENTION AT HUB22 LOUNGE & BISTRO SURABAYA 

    Ardisa, Florensia Vivin; Sutanto, J. E.; Sondak, Michael Ricky (LPPM STIE AAS SURAKARTA, 2022)
    The study entitled “The Influence of Digital Marketing, Promotion, and Service Quality on Customer Repurchase Intention at Hub22 Lounge & Bistro Surabaya” has four objectives, namely: (1) Knowing the effect of ...
    Thumbnail

    The Mediating Role of Customer Satisfaction on the Relationship between Service Quality and Consumer Loyalty on the Hospitality Industry 

    Vidyanata, Deandra (Universitas Sains dan Teknologi Komputer (STEKOM), 2022)
    Serviceaquality and customer satisfaction are important that shape customer loyalty in the hospitality industry. The fulfillment of these two things can maintain the sustainability of the organization in the long term. ...
    Thumbnail

    The Effect of Service Quality, Reputation, and Perceived Price on Purchase Decisions with Customer Satisfaction as an Intervening Variable (Study on Parents of Students at Ciputra School Surabaya) 

    Kumoro, Widarso Bekti; Krisprimandoyo, Denpharanto Agung (PROGRAM STUDI MAGISTER MANAGEMENT ECONOMIC AND BUSINESS FACULTY UNIVERSITAS DR SOETOMO SURABAYA, 2023)
    This study examines the impact of Service Quality, Reputation, and Perceived Price on purchase decisions and customer satisfaction among parents of Ciputra School Surabaya students. Path analysis using PLS software revealed ...
    Thumbnail

    The Effect of Price, Service Quality and Payment Method on Prospective Customers' Buying Interest “Bathnbody_stuff” 

    Mukhtarisa, Taqiyatul; Sitepu, Sri Nathasya Br (POLITEKNIK NEGERI BANDUNG, 2023)
    Buying interest is a form of customer behavior that arises in response to objects that show the desire of potential customers to make purchases. This study aims to determine the effect of price, service quality and payment ...
    Thumbnail

    The Influence of Service Quality on Customer Loyalty through Customer Satisfaction Mediation 

    Septivianto, Bagus; Sarwoko, Endi (NEWINERA PUBLISHER, 2024)
    One of the causes of the decline in sales at CitraLand Palu was the earthquake and tsunami of 2018 and the COVID-19 pandemic of 2019. One way to overcome this problem is to provide better quality services. In the context ...
    Thumbnail

    Peer-to-Peer (P2P) Lending: Disruptive and Complementary Dynamics in Banking 

    Kohardinata, Cliff; Widianingsih, Luky Patricia (NCM Publishing House, 2025)
    This research investigates the relationship among product quality, service quality, perceived value, customer satisfaction, and behavior intentions. Previous research were identified from the literature review to propose ...

    Copyright©  2017 - LPPM & Library Of Universitas Ciputra
    »»» UC Town CitraLand, Surabaya - Indonesia 60219 «««
    Powered by : FreeBSD | DSpace | Atmire
     

     

    Browse

    All of DSpaceCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CommunityBy Issue DateAuthorsTitlesSubjects

    My Account

    Login

    Discover

    AuthorSutanto, J.E. (2)Ardisa, Florensia Vivin (1)Cahyono, Tri (1)Fantika, Rahmah Renanda (1)Harianto, Eric (1)Herdinata, Christian (1)Kohardinata, Cliff (1)Krisprimandoyo, Denpharanto Agung (1)Kumoro, Widarso Bekti (1)Mukhtarisa, Taqiyatul (1)... View MoreSubject
    Service Quality (9)
    Customer Satisfaction (5)Product Quality (3)Loyalty (2)Aviation Training Centre (1)Behavior Intentions (1)Buying Interest (1)Customer Loyalty (1)Customer Value (1)Digital Marketing (1)... View MoreDate Issued2023 (4)2022 (3)2024 (1)2025 (1)Has File(s)Yes (9)

    Copyright©  2017 - LPPM & Library Of Universitas Ciputra
    »»» UC Town CitraLand, Surabaya - Indonesia 60219 «««
    Powered by : FreeBSD | DSpace | Atmire