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The Analysis of Customer Relationship Marketing Impact Toward Customer Satisfaction At Astra Credit Company Surabaya.
(Proceeding, Quality, Competitiveness, and Value-Added Services in Solving Predetermined Global Crisis – Vol.3, Desember 2009 – ISSN: 1978-774X - International Seminar on Industrial Engineering And Management (ISIEM)., 2009-12)
The topic of this research is to analyze Customer Relationship Marketing (CRM) impact toward satisfaction at Astra Credit Company (ACC). The background of this research is to analyze whether CRM including relationship, ...
The Effect of Service Quality and Interpersonal Communication Toward Company Image (A Case Study at PT. Kapasan Oriental Express Surabaya)
(International Seminar Management Department 2008, 2008-11)
Competition among companies is something unavoidable, therefore the company must perform its best by increasing the level of service quality. If the company focuses on service quality, we can assume that company business ...