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The Analysis of Consumer Behavior and Customer Satisfaction Toward Credit Card Consumption
(Proceeding, Industrial Design and Technology Development Towards Global Challenge – Vol.4, December 2010 – ISSN: 1978-774X - International Seminar on Industrial Engineering And Management (ISIEM)., 2010-12)
The topic of this research is to analyze relationship between consumer behavior and customer satisfaction towards credit card consumption of HSBC in Surabaya. This study is performed to find out whether consumer behavior ...