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The Analysis of Customer Relationship Marketing Impact Toward Customer Satisfaction At Astra Credit Company Surabaya.
(Proceeding, Quality, Competitiveness, and Value-Added Services in Solving Predetermined Global Crisis – Vol.3, Desember 2009 – ISSN: 1978-774X - International Seminar on Industrial Engineering And Management (ISIEM)., 2009-12)
The topic of this research is to analyze Customer Relationship Marketing (CRM) impact toward satisfaction at Astra Credit Company (ACC). The background of this research is to analyze whether CRM including relationship, ...