Browsing Lecture Papers National Published Articles by Subject ": TQM, Soft TQM, Hard TQM, Organizational Culture, Operational Performance, Corporate Performance"

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    • ANALYSIS FACTORS THAT FORM CUSTOMER LOYALTY AT RETAIL STORES IN KUTOARJO 

      Kristianto, Ivan Setiawan; Harianto, Eric (International Journal of Economics, Business and Accounting Research (IJEBAR), 2021)
      TQM is one of the essential factors in organizational activities. This research aims to determine how TQM elements and organizational culture can lead to operational performance in a mineral water manufacturer in Pasuruan, ...