Browsing Lecture Papers National Published Articles by Subject "ORGANIZATIONAL CITIZENSHIP BEHAVIOR, SERVICE QUALITY, PATIENT (CUSTOMER) SATISFACTION"
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ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB), SERVICE QUALITY, AND PATIENT SATISFACTION: A CASE STUDY OF THE NURSES IN PRIVATE HOSPITALS OF SURABAYA
(PASCA SARJANA UNIVERSITAS MERCUBUANA, 2016-10-31)Sebagai sebuah perilaku karyawan yang unik, organizational citizenship behavior (OCB) memegang peranan penting dalam membentuk kualitas layanan sustersuster di Rumah Sakit yang nantinya akan meningkatkan kepuasan konsumen. ...