Browsing Lecture Papers National Published Articles by Subject "Reliability, Responsiveness, Assurance, Empathy, Customer Satisfaction"
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(Universitas Ciputra, 2017-12)The purpose of this research is to know the influence of reliability, responsiveness, assurance, and empathy toward customer satisfaction on Flosland. Samples used are 93 respondents, who were Flosland’s customers. This ...