Browsing Lecture Papers National Published Articles by Subject "Service Quality (SERVQUAL), Guess Satisfaction, Guess Loyalty"
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An Analysis of the effect of service quality on Guess Satisfaction and Loyalty of Hotel AB in Balikpapan
(An Analysis of the effect of service quality on Guess Satisfaction and Loyalty of Hotel AB in Balikpapan, 2015-08)This study was conducted to determine the effect of service quality dimensions on guest satisfaction and guest loyalty of AB Hotel in Balikpapan. Analysis model used in the study was based on the influence of service quality ...