Browsing Lecture Papers National Published Articles by Subject "reliability, responsiveness, assurance, empathy, and tangibility, consumer satisfaction."
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THE INFLUENCE OF SERVQUAL DIMENTION ON CUSTOMER SATISFACTION (A Case Study on Modern Retail of M-MART at Mojokerto – East Java)
(The Second International Conference on Entrepreneurship, 2015-08)The purpose of this paper is to investigate which dimention or variables effect of service quality (reliability, responsiveness, assurance, empathy, and tangibility) on customer satisfaction M-Mart level. The results shows ...