Browsing Skripsi, Tesis dan Disertasi by Author "Sabella, Melva"

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PATH ANALYSIS ON THE INFLUENCE OF SERVICE QUALITY ON THE CUSTOMER LOYALTY OF GLOBAL INSPIRA INDONESIA USING CUSTOMER SATISFACTION AS INTERVENING MODEL

Sabella, Melva (Universitas Ciputra Surabaya, 2014)

This research is aimed at determining the relationship between service quality and customer loyalty in Global Inspira Indonesia. More specifically, this study aims to prove whether service quality affects customer loyalty ...