Browsing by Author "Cahyono, Tri"

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Explaining The Role of Service Quality and Customer Value on Customer Satisfaction

Cahyono, Tri; Herdinata, Christian; Harianto, Eric; Olasode, Tikristini (2023)

The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction ...
Pengaruh Service Quality terhadap Customer Satisfaction dengan Customer Value sebagai Variabel Intervening (Studi pada PT. MTC)

Cahyono, Tri (Universitas Ciputra, 2021)

Penelitian ini bertujuan untuk menguji dan menganalisis faktor - faktor yang berpengaruh terhadap customer satisfaction . Variabel yang diteliti adalah service quality, customer value dan customer satisfaction . Penelitian ...