| dc.contributor.author | Sutanto, J.E | |
| dc.date.accessioned | 2013-05-30T06:26:58Z | |
| dc.date.available | 2013-05-30T06:26:58Z | |
| dc.date.issued | 2009-12 | |
| dc.identifier.citation | Sutanto, J. E. (2009). The dimension quality of service influence customer satisfaction in hotel (a case study an examination of the transaction model in service industry). In Proceeding, Quality, Competitiveness, and Value-Added Services in Solving Predetermined Global Crisis (pp. A.108-A.113). Retrieved from http://dspace.uc.ac.id/handle/123456789/163 | |
| dc.identifier.uri | http://dspace.uc.ac.id/handle/123456789/163 | |
| dc.description.abstract | 1. Design/ methodology –The paper used survey and choice data collection by interviews which used to built the model of customer satisfaction. A structured questionnaire was employed to gather data and tested of validity and also reliability first.
2. Findings-Regarding the regression model customer satisfaction was influenced most by dimension quality of service (e.g. technical or outcome dimension, functional or process related dimension, corporate image) Practical implication -Full service hotels should focus on five dimensions and if customer satisfaction is to be treated as a strategic variable. Originality/ value -The all of data for study tests the transaction model and some the literature of service marketing | en_US |
| dc.publisher | Proceeding, Quality, Competitiveness, and Value-Added Services in Solving Predetermined Global Crisis – Vol.3, Desember 2009 – ISSN: 1978-774X - International Seminar on Industrial Engineering And Management (ISIEM). | en_US |
| dc.subject | Hotel Industry, Customer Satisfaction, Dimension Quality of Service, Customer Service. | en_US |
| dc.title | The Dimension Quality of Service Influence Customer Satisfaction in Hotel (A Case Study an Examination of The Transaction Model In Service Industry) | en_US |
| dc.type | Article | en_US |
