Mobile Payment Services Adoption: The Role of Perceived Technology Risk

Abstract

The rapid development of internet technology at affordable costs raises new opportunities for micro, small and medium enterprises (SMEs) in various areas, especially in the use of financial technology services which directly and indirectly have helped SME performance. Various studies in the field of information technology adoption have been carried out, but not much research found specifically examines the level of adoption of the Financial Technology system for SME's business development. Through this study researchers used the well known Technology Acceptance Model (TAM) framework which also considers technological risk factors for SME Fintech users. A hundred and twenty seven respondents who were merchants offering mobile payment method in several shopping centers were chosen randomly. The findings from this study recommends that mobile payment provider may focus on Perceived Usefulness and Perceived Ease of Use only, without worrying about Perceived Technology Risk.