THE ROLE OF TOTAL QUALITY MANAGEMENT IN PROJECT PERFORMANCE

Abstract

The purpose of this study is to investigate the relationship between TQM practices consisting of leadership, strategic planning, workforce focus, operation focus, and project performance. Based on literature reviews and qualitative interviews with TQM practitioners. Four hypotheses were raised about how TQM practices affect project performance. Data were collected from 84 project managers of Indonesian national scale companies and used multivariate statistical analysis for statistical development. The findings produced by the four hypotheses had a significant and positive effect. Studies show that leadership has the greatest influence on project performance of national construction companies. this study also made a special contribution to the literature with interdependent analysis between Project performance and TQM Practices and medium-sized construction companies.