Browsing Lecture Papers National Published Articles by Subject "Online Learning Service Quality"

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Assessing The Effect of Learning Service Quality on Customer Retention Through Customer Satisfaction as Mediation Variable in The Culinary Study Program Bachelor Degree During The Covid-19 Pandemic

Leoparjo, Fabiola; Harianto, Eric; Mas’ud, Riduan; Ilyas, Gunawan Bata; Hasanah, Yulia Nur (UNIVERSITAS BRAWIJAYA, 2023)

This quantitative study explores the relationship between online learning service quality, customer satisfaction, and customer retention in the Culinary Study Program during the Covid-19 pandemic. Using data from 217 ...