| dc.contributor.author | Utami, Ch. Whidya
Christian, Timotius Febry
Teofilus
Ardyan, Elia | |
| dc.date.accessioned | 2022-06-06T01:24:03Z | |
| dc.date.available | 2022-06-06T01:24:03Z | |
| dc.date.issued | 2021 | |
| dc.identifier.issn | 1582-2559 | |
| dc.identifier.uri | http://dspace.uc.ac.id/handle/123456789/5020 | |
| dc.description.abstract | According to the literature, quality management consists of a series of critical components that have a purpose. This
study test the impact of the "Soft" TQM aspects on the business performance of startups. To make it better
understood by startup owners, construction models were made to show the situation of 171 startups in Surabaya
regarding these elements. To achieve this goal, a literature review and a survey were conducted on 171 startups in
two categories: technology and non-technology startups. The results of this study reflect that start-up companies must
consider factual approaches, such as considering the quality of suppliers and the processes in them. The study also
found that startups began to consider the needs of consumers rather than only focusing on an innovative dynamic
solution as their main goal. This study shows the elements in the "Soft" aspects of TQM that are important to be
maintained and made continuous improvements by the startups so that they have a competitive advantage. | en_US |
| dc.publisher | Romanian Society for Quality Assurance, Bucharest, Romania | en_US |
| dc.subject | total quality management; soft TQM; start-up business; business performance. | en_US |
| dc.title | Can Start-up Businesses Achieve Business Performance? An Overview of the | en_US |
| dc.type | Article | en_US |
