| dc.description.abstract | The manufacturing industry is one of the sectors that is very significant in boosting
economic growth in Indonesia. PT Liga Technic imports industrial burners, spare parts
and service. PT Liga Technic has carried out business operations since 1987. This
research was carried out to support the internal development process of PT Liga
Technic. The study was conducted on customers of PT Liga Technic to determine the
effect of service quality on customer satisfaction, customer satisfaction on re-patronage
intention, and service quality on re-patronage intention. The minimum sample size was
30 and 32 respondents were included (Roscoe in Sugiyono 2012:91). The criteria for
the sample were customers who had bought products from PT Liga Technic at least
two times within two years. Based on the analysis results with the Partial Least Square
(PLS) method, service quality had a significant effect on customer satisfaction, customer
satisfaction had a significant effect on customer re-patronage intention, and service
quality had a significant effect on re-patronage intention of customers at PT Liga Technic. | en_US |
