| dc.contributor.author | Kristianto, Ivan Setiawan | |
| dc.contributor.author | Harianto, Eric | |
| dc.date.accessioned | 2023-02-08T03:52:29Z | |
| dc.date.available | 2023-02-08T03:52:29Z | |
| dc.date.issued | 2021 | |
| dc.identifier.issn | 2614-1280 | |
| dc.identifier.uri | http://dspace.uc.ac.id/handle/123456789/5951 | |
| dc.description.abstract | TQM is one of the essential factors in organizational activities. This research
aims to determine how TQM elements and organizational culture can lead to operational
performance in a mineral water manufacturer in Pasuruan, East Java, Indonesia. Aside from
that, researchers also measure how TQM elements, organizational culture, and operational
performance can affect corporate performance. The respondents are 50 people from staff,
suppliers, and consumers of the manufacturer. The method used in this research is a quantitative method that uses path analysis. The results showed that there is a significant
impact between soft TQM elements towards operational performance. The results also
showed a significant effect between hard TQM elements, organizational culture, and operational performance towards corporate performance. This research differs from other studies
because the model analysis correlates organizational culture with TQM elements in a mineral water company | en_US |
| dc.publisher | International Journal of Economics, Business and Accounting Research (IJEBAR) | en_US |
| dc.subject | : TQM, Soft TQM, Hard TQM, Organizational Culture, Operational Performance, Corporate Performance | en_US |
| dc.title | ANALYSIS FACTORS THAT FORM CUSTOMER LOYALTY AT RETAIL STORES IN KUTOARJO | en_US |
| dc.type | Article | en_US |
