| dc.description.abstract | The covid-19 pandemic has struck many industries, especially
tourism and hotel businesses. Various creative and innovative
actions should be taken to keep the sustainability of the business.
Several antecedents are needed to foster innovation. This study
aims to examine the influence of leadership behavior on innovation
performances at five-star hotels, which are suffering their business
due to the lockdown policy of the Government. The research shows
that there are five distinct leadership behavior needed, namely
Innovative Thinking, Staff Development, Market
Sensitivity/Proactive, High Determination/Never Give Up and
Courage/Calculated Risk Taking. The first two behaviors belong to
the essential trait of Transformational and Servant leadership as
value-based leadership. The last three behaviors are grouped into
Leaders' entrepreneurial behavior. In addition, the leadership
behavior was deemed insufficient in dealing with the Covid-19
pandemic. Leaders must also have a mindset that is sensitive to the
current pandemic condition (Pandemic Mindset) and Risk
Tolerance to create innovation that has excellent performances.
This research was conducted at two five-star hotels in Surabaya,
Indonesia, affected by the road closures policy. The research uses
a qualitative approach to high-rank decision makers as the
resource persons, such as directors, General Manager, or owners.
The data collection method was purposive sampling with in-depth
interviews, observation, and documentation. The data confirmation
is carried out to measure the accuracy of the data by interviewing
employees, visitors, and documentation. In addition, this research
also conducted a case study analysis of the data model. | en_US |
