New value creation and family business sustainability: Identification of an intergenerational conflict resolution strategy
Date
2023Author
Ardyan, Elia
Padmawidjaja, Liestya
Christian, Timotius Febry
Metadata
Show full item recordAbstract
Unresolved tensions frequently lead to the failure of family businesses. Parents and their children
should be able to work together to resolve protracted problems. This study intends to explore the
intergenerational conflict resolution strategy in an effort to develop new family business values
and ensure the sustainability of family enterprises. The respondents in this study were 152 family
business owners in Eastern Indonesia. The analysis used is PLS-SEM. The results of this study
indicate that creating new value requires three intergenerational conflict resolution strategies:
intergenerational collaboration, accommodation, and forcing. The results of this study also show
that a family business that is able to create new value will be able to have an impact on the
sustainability of the family business. This study contributes to the Thomas-Kilmann conflict mode
approach, wherein the Thomas-Kilmann conflict mode instrument method leads to the creation of
new values and sustainability in family enterprises.

