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dc.contributor.authorYuliantono, Anthonius
dc.contributor.authorMelinda, Tina
dc.date.accessioned2016-09-15T01:58:09Z
dc.date.available2016-09-15T01:58:09Z
dc.date.issued2016-08-22
dc.identifier.issn2356-3206
dc.identifier.urihttp://hdl.handle.net/123456789/702
dc.description.abstractMusic education becomes more important in Indonesia recently. Parents become aware that music education is essential for children’s development, and this awareness has triggered the growth of schools for music education in Indonesia. Music functions to stimulate prior memories that can encourage objective and subjective experiences, in order to create feeling of relaxation to the children. Unfortunately, many schools of music are not supported by quality improvement in curriculum and are not yet certified, hence the teaching and learning process are not yet optimal. This research aims to explore the service quality of schools of music which can impact customers’ satisfaction in learning music. Theoretical foundations of this research are theory of service quality and customer satisfaction. The results gained through linear regression show that service quality affects the customers’ satisfaction in learning music.en_US
dc.language.isoen_USen_US
dc.publisherThe 3rd ICOEN 2016 - Book 4 - Universitas Ciputraen_US
dc.subjectService Quality, music education, children development, quality improvement, curicullumen_US
dc.titleThe Effect of Service Quality on Customer Satisfaction at Simple Harmony School of Music Companyen_US
dc.typeOtheren_US


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