The Implementation of IHG MyLearning as a Mean of Online Learning in Attempt to Human Resources Quality Enhancement at Intercontinental Hotel Bandung Dago Pakar

Abstract

E-Learning is one of the learning methods used as training. This research aims to explore how IHG MyLearning as an online learning can improve human resources quality at InterContinental Bandung Dago Pakar Hotel in Front Office department. The research method used in this study is qualitative with case study. In this study there were 6 people who became informants, such as Director of Human Resources, Human Resources Manager, IT Manager, Assistant Front Office Manager, Instant Service Agent, and Guest Service Agent. The analysis techniques used in this study are through three stages, these are data reduction, data display, and conclusion. The results of the research obtained are that IHG MyLearning is a self training that provides an online learning system through e-learning. The output of the quality of human resources obtained are skills, knowledge, attitude, motivation, personal attributes, and behavioral. The implementation of IHG MyLearning in improving skill can be successfully supported by offline training. In addition, IHG MyLearning can contribute to obtaining knowledge and improve foreign language skill. Meanwhile, attitude is obtained from the results of skill and knowledge. And, IHG MyLearning can increase motivation through self-confidence development to work well, and on the other hand the results have no effect other than increasing skill and knowledge.Then, in increasing personal attributes and behavioral, the role of IHG MyLearning cannot stand alone and it takes the role of a teacher and coach to provide direct teaching. This is because personal attributes are obtained from the person's culture and personal values. Whereas, through behavioral can be formed from the environment.