Relationship Between Organizational Citizenship Behavior and Employee Performance on Hospitality Industry in Surabaya Indonesia

Abstract

Employees are one of the important company assets to achieve company vision and mission especially in service industries. Human resource management plays crucial roles in improving employee productivity. Some human resources challenges are low productivity level, employee ignorance, low teamwork, workmates conflict, and many mores. The need for optimal employee working performances is become the main concern for every company since it will influence the company overall performances. The purpose of this research is to investigate the relationship between organizational citizenship behavior and employee performances as well as the measurement for those variables. Total 49 respondents who have been working at four and five hotel in Surabaya, Indonesia. Partial least square is used to analyze the data. The findings showed that organizational citizenship behavior influenced employee performances. Working accuracy is the strongest dimension that supported employee performance variable, meanwhile obedience is the strongest dimension that supported organizational citizenship behavior