| dc.contributor.author | Ardy, John | |
| dc.date.accessioned | 2023-02-24T08:25:59Z | |
| dc.date.available | 2023-02-24T08:25:59Z | |
| dc.date.issued | 2018-11-27 | |
| dc.identifier.uri | http://dspace.uc.ac.id/handle/123456789/6058 | |
| dc.description | This research aim to analyze the service quality and product in Hotel VASA Surabaya. Management of Hotel VASA Surabaya concern about customer satisfaction and product which are available in Health Club Hotel VASA Surabaya. Health Club team always give the best service and accept any suggestion from the guest such as the facilities, as available in another 5 stars hotel who can give satisfaction for each consumer who enjoy the service in Health Club Hotel VASA Surabaya | en_US |
| dc.description.abstract | Penelitian ini bertujuan untuk menganalisa mengenai kualitas pelayanan dan produk di Hotel VASA Surabaya. Manajemen Hotel VASA Surabaya memperhatikan tentang kepuasan konsumen berdasarkan pelayanan dan produk yang tersedia di Health Club Hotel VASA Surabaya.Tim Health Club selalu memberikan layanan terbaik dan menerima masukan mengenai saran fasilitas dari tamu, seperti yang tersedia di hotel bintang 5 lain yang dapat memberikan kepuasan bagi konsumen yang menikmati jasa di Health Club Hotel VASA Surabaya | en_US |
| dc.language.iso | id | en_US |
| dc.publisher | Universitas Ciputra Surabaya | en_US |
| dc.subject | Kualitas pelayanan | en_US |
| dc.subject | kualitas produk | en_US |
| dc.subject | kepuasan konsumen | en_US |
| dc.subject | service quality | en_US |
| dc.subject | product quality | en_US |
| dc.subject | customer satisfaction | en_US |
| dc.title | ANALISA KEPUASAN KONSUMEN DI HEALTH CLUB HOTEL VASA SURABAYA | en_US |
| dc.type | Thesis | en_US |
| dc.identifier.kodeprodi | 90241 | |
| dc.identifier.nim | 40114066 | |
| dc.identifier.dosenpembimbing | I Dewa Gede Satrya Widya Dutha | |
