Minimizing Defective Products by Improving Supply Chain Management Process to Increase VOC Revenue

Abstract

The aim of this research is to obtain a way to minimize the risk of defective products ever reaching the customers’ hands through process improvement or crating preventive methods on every section/chains along the supply chain management in order to increase the revenue/sales of Verona Office Chair, a company that works in the field of making office chairs, with a focus on handmade productions. The research is done through a qualitative method with an external data combination, prior theory and research, and data from purposive sample, through observation, interviews and discussions, either internally or external of the company. Apart from the methods to prevent defective products, this research also summarize a new view about a more effective quality control practices and utilization of residual material after productions. The next research is encouraged to obtain a more effective implementation strategy and to obtain a more effective new methods that are suitable to changes in business situations.